One screen for calls, WhatsApp, email and chat
Inbound IVR, outbound dialer, recording, wallboards and QA — priced per agent per month, live in 48 hours, integrated with your CRM.
- Predictive & preview dialer
- WhatsApp Business API
- Real-time wallboards
- Bring your own numbers or buy ours
Four consoles, one contact centre
Akon CC is a working platform, not a dialler bolted onto a CRM. Agents, managers, admins and super admins each get their own console over the same floor — so a supervisor watches the queue an agent is working, and the QA score, the roster and the invoice all read from that same activity. Every client or campaign you deliver for stays cleanly separated from the next.
Handle
Calls, chat, email and tickets on one agent screen — web softphone, IVR and queues, diallers, dispositions, scripts and a knowledge base.
Supervise
A live floor view of every agent and queue, with call monitoring, barge and whisper, escalations, rosters, attendance and coaching notes.
Measure
QA scorecards and evaluations against call recordings, SLA rules, and reports on agents, queues, quality and revenue.
Administer
Projects and clients kept separate, campaigns and leads, users, roles and permissions, SIP trunks, integrations, billing and a full audit log.
Every screen described here is in the demo — open the live demo and click through all four consoles.
Choose your plan
All prices in INR, exclusive of 18% GST. Annual billing charges 10 months for 12.
Contact Center Essential
Inbound voice and IVR for small teams.
- Inbound calls with IVR & queues
- Call recording, 90 days
- Basic reporting
- Web softphone
Contact Center Pro
All channels on one agent screen.
- Everything in Essential
- Predictive & preview dialer
- WhatsApp, email, live chat
- Real-time wallboards & QA
- CRM integrations & API
Contact Center Enterprise
Multi-site scale with speech analytics.
- Everything in Pro
- Speech analytics & sentiment
- Workforce management
- SSO, custom SLAs, dedicated CSM
- 99.99% uptime SLA
Built for real operations
Voice done properly
IVR, skill-based routing, queues, callbacks, recording and call barge/whisper for supervisors.
Every channel
WhatsApp, email, live chat and social DMs land in the same agent queue with a full customer timeline.
Analytics & QA
Live wallboards, SLA dashboards, agent scorecards and speech analytics on Enterprise.
Complete the setup
Contact Center Suite questions
Is there a minimum number of agents?
Essential starts at 3 agents, Pro at 5 and Enterprise at 10. Add or remove seats monthly.
How does the volume discount work?
The rate drops as you add agents — 10% from 5 agents, rising to 50% at 100 or more. The discount applies to every seat on the order, not only the ones above the threshold, and it is applied automatically in the cart with no code needed.
Do I need to buy minutes separately?
Outbound calling uses prepaid minute packs from the VOIP section or your own SIP trunk. Inbound on Akontec numbers is unlimited.
What does annual billing save?
Annual billing charges 10 months for 12, so two months are free. It stacks with the volume discount — a 50-agent annual order gets both.
Can agents work from home?
Yes. The web softphone and mobile app work anywhere with a stable internet connection; supervisors see the same wallboards.
Are the prices inclusive of GST?
No. Every price shown is exclusive of 18% GST, which is added at checkout. A GST invoice is issued on every purchase.
Can we keep our existing phone numbers?
Yes. Bring your own numbers over your SIP trunk, or buy Indian and international numbers from us on the VOIP page.
Does it integrate with our CRM?
Pro and Enterprise include CRM integrations and an open API, so calls, chats and tickets can read and write to the CRM you already use.
How quickly can we go live?
Typically within 48 hours of the order — numbers, IVR flows, queues and agent logins configured with you, then a short training session before you take live traffic.
Can we try it before buying?
Yes — open the live demo from the button at the top of this page. It runs the four consoles (super admin, admin, manager and agent) on demonstration data, no signup needed.
Not sure which contact plan fits?
Tell us your team size and use-case — we reply within one working hour with a recommendation and a quote.