One screen for calls, WhatsApp, email and chat
Inbound IVR, outbound dialer, recording, wallboards and QA — priced per agent per month, live in 48 hours, integrated with your CRM.
- Predictive & preview dialer
- WhatsApp Business API
- Real-time wallboards
- Bring your own numbers or buy ours
Choose your plan
All prices in INR, exclusive of 18% GST. Annual billing charges 10 months for 12.
Contact Center Essential
Inbound voice + IVR for small support teams.
- Inbound calls with IVR & queues
- Call recording, 90 days
- Basic reporting
- Web softphone
Contact Center Pro
Omnichannel: voice, WhatsApp, email, chat — one screen.
- Everything in Essential
- Predictive & preview dialer
- WhatsApp, email, live chat
- Real-time wallboards & QA
- CRM integrations & API
Contact Center Enterprise
Multi-location, multi-language with speech analytics.
- Everything in Pro
- Speech analytics & sentiment
- Workforce management
- SSO, custom SLAs, dedicated CSM
- 99.99% uptime SLA
Built for real operations
Voice done properly
IVR, skill-based routing, queues, callbacks, recording and call barge/whisper for supervisors.
Every channel
WhatsApp, email, live chat and social DMs land in the same agent queue with a full customer timeline.
Analytics & QA
Live wallboards, SLA dashboards, agent scorecards and speech analytics on Enterprise.
Complete the setup
Contact Center Suite questions
Is there a minimum number of agents?
Essential starts at 3 agents, Pro at 5 and Enterprise at 10. Add or remove seats monthly.
Do I need to buy minutes separately?
Outbound calling uses prepaid minute packs from the VOIP section or your own SIP trunk. Inbound on Akontec numbers is unlimited.
Can agents work from home?
Yes. The web softphone and mobile app work anywhere with a stable internet connection; supervisors see the same wallboards.
Not sure which contact plan fits?
Tell us your team size and use-case — we reply within one working hour with a recommendation and a quote.